Terms and Conditions

Introduction and Acceptance

These Terms and Conditions govern your use of the Fresh Plate House website and services. By accessing or using the website, you agree to be bound by these terms. The website is operated by Fresh Plate House, located at 12 Ceramic Lane, Sydney NSW 2000, Australia. If you do not agree with any part of these terms, you must not use the website or services. These terms apply to all visitors, users, and others who access the website.

These Terms and Conditions are effective as of 1 September 2026. The effective date indicates when the current version of the terms came into force. Any changes to these terms will be posted on this page with an updated effective date.

Definitions

In these Terms and Conditions, the following definitions apply:

• Fresh Plate House, we, us, or our refers to the restaurant and its operators.
• You or your refers to the user or visitor of the website.
• Services includes dining, reservations, and the offline casino-inspired evening experience.
• Casino-inspired evening experience refers to physical table games such as poker, roulette, and blackjack offered at the venue, with no online gambling or wagering of real money.
• Website refers to freshplatehouse.com and all associated pages.
• Venue refers to the physical location at 12 Ceramic Lane, Sydney NSW 2000, Australia.
• Table games includes poker, roulette, and blackjack as played with physical equipment at the venue.

Use of Website

Permitted Use

You may use the website for personal, non-commercial purposes to view information about Fresh Plate House, explore the menu, and make reservations. You agree not to use the website for any unlawful purpose or in any way that could damage, disable, or impair the website.

• You may not attempt to gain unauthorized access to any part of the website.
• You may not use automated systems to extract data from the website without prior written consent.
• You may not upload or transmit any malicious code or content.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Fresh Plate House or its licensors and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, or create derivative works without express written permission. The 'Ceramic Table Studio' visual identity and all associated designs are proprietary. Trademarks and trade dress may not be used in connection with any product or service without prior written consent.

Reservations and Dining Policies

Reservation Process

Reservations can be made through the website's reservation form or by contacting Fresh Plate House directly. A reservation is confirmed only when you receive a confirmation from us. We reserve the right to refuse or cancel reservations at our discretion. Contact phone: +61 8 5019 3446. Contact email: [email protected]. Reservations are subject to availability.

Cancellation Policy

If you need to cancel or modify a reservation, please notify us at least 24 hours in advance. Late cancellations or no-shows may result in a fee or restriction on future bookings. We understand that circumstances change and will work with you where possible. Cancellations can be made by phone or email. A fee may be applied for late cancellations or no-shows, as detailed at the time of booking.

Dining Expectations

Fresh Plate House aims to provide a premium dining experience. We ask that guests respect other diners and staff. Dress code is smart casual. The venue is suitable for adults, and the casino-inspired evening experience is restricted to guests aged 18 years or older.

• Age restriction: 18+ for casino-inspired evening experience.
• No outside food or beverages are permitted.
• We accommodate dietary requirements where possible; please inform us in advance.

Liability and Disclaimers

General Disclaimer

The website and its content are provided on an 'as is' basis without warranties of any kind, either express or implied. Fresh Plate House does not warrant that the website will be uninterrupted or error-free, or that defects will be corrected. We make no representations about the accuracy or completeness of the content. We are not liable for any indirect, incidental, or consequential damages arising from use of the website.

Limitation of Liability

To the maximum extent permitted by law, Fresh Plate House shall not be liable for any loss or damage arising from your use of the website or services, including but not limited to personal injury, property damage, or financial loss, except where such liability cannot be excluded under Australian Consumer Law. Nothing in these terms excludes or limits any rights you may have under the Australian Consumer Law. Our liability for breach of any consumer guarantee is limited to the extent permitted by law.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising out of or relating to these terms. The venue is located in Sydney, New South Wales. Any legal proceedings must be brought in the appropriate court in New South Wales.

Changes to Terms

Fresh Plate House reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the website after changes are posted constitutes acceptance of the revised terms. We will update the effective date at the top of this page when changes are made. It is your responsibility to review these terms periodically for updates.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us using the details below. We will respond as soon as possible.

• Phone: +61 8 5019 3446
• Email: [email protected]
• Address: 12 Ceramic Lane, Sydney NSW 2000, Australia