Fresh Plate House

Privacy Policy

Fresh Plate House respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy explains how we collect, use, disclose, and store personal information. It applies to all interactions with Fresh Plate House, including our website, reservations, dining experiences, and offline casino-inspired evenings. By using our services, you consent to the practices described in this policy.

Our Commitment to Your Privacy

This privacy policy is effective as of 1 September 2026 and may be updated from time to time. We will notify you of any material changes by posting the updated policy on this page. Continued use of our services after changes constitutes acceptance of the revised policy.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when making a reservation, contacting us, or participating in our dining and casino-inspired experiences.

  • Contact details: name, email address, phone number.
  • Reservation details: date, time, number of guests, dietary requirements.
  • Payment information: processed securely for deposits or payments, but we do not store full card details.
  • Any other information you choose to provide in communications.

All casino activities are offline and physical; no online gambling data is collected.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information.

  • IP address, browser type, device information, and operating system.
  • Pages visited, time spent on pages, and referring website.
  • Cookies and similar technologies (see our Cookie Policy for details).

Information from Third Parties

We may receive information about you from third parties, such as reservation platforms or social media if you interact with us there. This information is used to enhance your experience and improve our services. We ensure that any third parties comply with privacy laws.

How We Use Your Information

Primary Uses

We use your personal information to provide and improve our services, including:

  • Processing and managing reservations.
  • Communicating with you about your bookings, including confirmations and reminders.
  • Responding to your inquiries and providing customer support.
  • Personalizing your dining experience, including dietary accommodations.
  • Sending promotional materials if you have opted in (you can opt out at any time).
  • Ensuring the safety and security of our premises and guests during offline casino nights.

Disclosure of Your Information

Third-Party Service Providers

We may disclose your personal information to trusted third-party service providers who assist us in operating our business.

  • Examples include reservation systems, payment processors, email marketing platforms, and IT support.
  • These providers are contractually obligated to protect your information and use it only for the services they provide to us.
  • We do not sell your personal information to third parties.

Legal Requirements

We may disclose your information if required by law, such as in response to a court order or government request. We will only disclose information that is necessary to comply with the legal requirement. We will notify you of such disclosure unless prohibited by law.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will ensure that the receiving party agrees to protect your information in accordance with this policy. You will be notified of any such change in ownership or control.

Data Security and Storage

Security Measures

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

  • We use secure servers, encryption for data transmission, and access controls.
  • Our staff are trained in privacy and data protection practices.
  • We regularly review our security measures to ensure they remain effective.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Reservation records are typically kept for 12 months after the dining date.
  • Financial records are kept for 7 years to comply with Australian tax laws.
  • After the retention period, we securely destroy or de-identify the information.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.

  • To request access or correction, contact us using the details in the Contact Us section below.
  • We will respond to your request within a reasonable timeframe, usually within 30 days.
  • We may need to verify your identity before processing your request.

Opt-Out of Marketing

You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly. Opting out of marketing does not affect transactional communications, such as reservation confirmations.

Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

OAIC website: www.oaic.gov.au

Cookies and Tracking Technologies

Use of Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

  • Essential cookies are necessary for the website to function properly.
  • Analytics cookies help us understand how visitors use our site.
  • You can control cookies through your browser settings; however, disabling cookies may affect site functionality.
  • For detailed information, please refer to our Cookie Policy.

Contact Us

Privacy Contact Details

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us using the following details:

We aim to respond to all privacy inquiries within 5 business days.

Changes to This Policy

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.

  • The latest version will always be available on this page.
  • We will indicate the effective date at the top of the policy.
  • Material changes will be communicated via a notice on our website or by email if appropriate.

Current effective date: 1 September 2026